What happens if my customer does not have Peppol?

The system automatically detects whether your customer has Peppol and chooses the correct delivery method.

Automatic detection

Customer has Peppol:

• Invoice is sent electronically via Peppol
• Fast delivery (within minutes)
• Automatic processing at the customer’s end

Customer does not have Peppol:

• Email with PDF attachment is sent
• Normal delivery time (instantly via email)

You don’t need to do anything yourself – the system chooses automatically.

When your customer switches to Peppol

1. Ask for your customer’s Peppol Endpoint ID
2. Go to Customers and open the customer file
3. Enter the Endpoint ID in the Peppol details
4. Next invoices will automatically be sent via Peppol

💡 Tip: If your customer does not have Peppol yet, you can simply continue sending invoices. As soon as they switch, this will be automatically detected.