How do I change my subscription?

You can change your NumNum subscription yourself via My subscriptions. This gives you full control over your plan without having to wait for support.

Opening My subscriptions

1. Click your name in the top right corner
2. Select My subscriptions

Here you can see your current subscription and any scheduled changes.

Upgrading to a higher plan

With an upgrade, you get immediate access to the extra features. You only pay for the remaining days of your current period (pro rata calculation).

Steps to upgrade

1. Click Change your subscription
2. Select the desired plan
3. Optionally add add-ons
4. Review the price calculation
5. Choose your payment method (Mollie or bank transfer)

Adding add-ons

Add-ons extend your plan with extra functionality, such as the Document AI Scanner.

1. Click Change your subscription
2. Scroll to Add-ons
3. Select the desired add-on
4. Complete the payment

The add-on is available immediately after payment. The pro rata calculation applies here as well.

Downgrading or removing add-ons

With a downgrade or the removal of an add-on, the change is scheduled for the end of your current period. This is fair: you keep all features until your current period ends.

1. Click Change your subscription
2. Select a lower plan or remove add-ons
3. Confirm the change

You will see a notification with the date on which the change takes effect.

Changing your billing period

Want to switch from monthly to yearly (or the other way around)?

1. Click Change your subscription
2. Click Monthly or Yearly
3. Confirm the change

The new period starts at the end of your current period.

Cancelling a scheduled change

Have you scheduled a downgrade or period change but want to cancel it after all?

1. Go to My subscriptions
2. Next to the scheduled change, click Cancel change
3. Confirm the cancellation

Your subscription then remains unchanged.

Frequently asked questions

When does my change become active? Upgrades and new add-ons are active immediately after payment. Downgrades, the removal of add-ons and period changes take effect at the end of your current period.

How does the pro rata calculation work? You only pay the difference for the remaining days of your period. For example: your current plan costs €49/month and you want to upgrade to €99/month. You are halfway through your period (15 of 30 days remaining). New price for 15 days: €99 × 50% = €49.50. Already paid for those 15 days: €49 × 50% = €24.50. You pay the difference: €49.50 - €24.50 = €25.

What are the payment methods? When upgrading or adding add-ons, you can choose between Mollie (Bancontact, iDEAL, credit card, etc.) or bank transfer. Please note: with a bank transfer, the new features are only activated after the payment has been received.

What if I don’t pay for my upgrade? Unpaid upgrades expire after 14 days. Your old subscription simply remains active.

Will I receive an invoice? Yes, you automatically receive an invoice for every change.

Can my accountant arrange this for me? In some cases, your accountant or partner manages your license. You will then see a notification in My subscriptions with contact details.

Any further questions? Contact us at help@numnum.be.